Roborock Flexi Pro Wet and Dry Vacuum Cleaner - White

We understand how frustrating it can be when your Roborock Flexi Pro Wet & Dry Vacuum is not working as expected. If you encounter any faults of problems with your product, the first step is to contact our Support Team. They are well equipped to help you through any troubleshooting or warranty claims. You can reach them via email at service@roborock-technology.com.au or by phone at 1800 400 123.

When contacting support, provide as much detail as possible about the problems you’re experiencing, including any error codes or unusual behaviour from the Flexi Pro. This will help the support team diagnose the issue more effectively. Also, keep your purchase receipt and warranty information handy. This can make the process a lot faster, for us and you. At Tech Sales Online, we’re committed to ensuring 100% customer satisfaction so if your product is deemed faulty when under warranty, we’ll do everything to help you through the steps to repair or replacement.

Making sure your Roborock Flexi Pro Wet & Dry Vacuum is protected under warranty is simple, and essential! We recommend you register your warranty as soon as you take your purchase home as this can save time and hassle down the line. The steps are:

1.        Go to: https://support.roborock.com.au

2.        Click on the "Register My Product" button for the first-time registration. Or if you are a return customer, click on the "Login to My Account."

3.        Click on the "Register Manufacturer Warranty" button.

4.        Fill in the product details and personal information. Make sure the model’s name is accurate so it ties in with the serial number. Select the store as Techsales Online - Unit 1, 22 Lexington Drive Bella Vista NSW 2153 Australia

5.        Review the provided information for accuracy.

6.        Submit your registration.

7.        You can then check your warranty record on the "My Warranty "page.

This link provides any additional information you need:https://techsalesonline.com.au/pages/warranty

Our shipping policy is that we aim for all of our products to be processed by our warehouse in 2 business days from the order being made. Once your order has been processed and dispatched from our warehouse, delivery times vary based on your location. For metro areas in Sydney, Brisbane, Melbourne, and Perth, you can expect your order to arrive within 3-8 business days. For metro areas in Adelaide and Tasmania, the estimated delivery time is 5-10 business days.

Please note that regional areas can take longer for delivery. You will be sent a tracking link once it has been dispatched. This link allows you to monitor the progress of your delivery and estimate its arrival. If there are any delays or issues with your Roborock Flexi Pro Wet & Dry Vacuum shipment, please don't hesitate to contact our customer support team for assistance.

The air pressure of Roborock’s vacuums is measured in pascals (Pa), which refers to the force created by the vacuum to draw in air and household debris, whether that’s dust, crumbs, or even hair. The higher the Pa value, the greater the suction power.

While Roborock’s robot vacuums are under 10,000Pa, the Roborock Flexi Pro Wet & Dry Vacuum stands out with an impressive suction power of 17,000Pa, making it highly efficient at tackling a range of cleaning tasks. This powerful suction makes sure even the smallest particles are captured, which will leave your floors spotless. Choosing a higher Pa means you’ll have better performance. It also ensures you’ll have a healthy, cleaner home. Whether you’re using your Flexi Pro for everyday dust or extensive grime, the high suction power ensures thorough and efficient cleaning.

Both the Roborock Flexi Pro Wet & Dry Vacuum and the Roborock Flexi Lite Wet & Dry Vacuum are versatile cleaning solutions, but they offer different features and capabilities. Here's a breakdown of their key differences:

Roborock Flexi Pro Wet & Dry Vacuum:

Key Features:

• 17,000 Pa Intense Suction
• Self-Cleaning & Drying System
• SlideTech Adaptive Wheels
• FlatReach™ for Deep Cleaning
• Tackles Wet and Dry Messes in One Sweep
• 60°C Hot Water Mop Washing
• Built-in Headlight
• Up to 50 min Battery Life
• Adaptive Cleaning with DirTect™ Smart Sensor
• Edge-to-Edge Cleaning

Roborock Flexi Lite Wet & Dry Vacuum:

Key Features:

• 17,000 Pa Intense Suction
• Self-Cleaning & Drying System
• FlatReach™ for Deep Cleaning
• Tackles Wet and Dry Messes in One Sweep
• Up to 40 min Battery Life
• Adaptive Cleaning with DirTect™ Smart Sensor
• Edge-to-Edge Cleaning
• Roborock RevoBrush™ 2.0

Key Differences:

The main differences between the two models lie in their suction power, water tank capacity, and additional features. The Flexi Pro offers stronger suction power, hot water cleaning and a larger water tank, making it suitable for larger homes and more intensive cleaning tasks. The Flexi Lite, on the other hand, is more compact and lightweight, at only 4kgs, making it easier to maneuver and store.

If you need a powerful and versatile vacuum for a larger home, the Flexi Pro is a great option. If you prioritise portability and ease of use, the Flexi Lite is a good choice.

Roborock OMO Floor Cleaner is specifically formulated to work optimally with Roborock robot mops and is the only authorised floor cleaner for all Roborock products. Using anything except Roborock OMO floor cleaner will void your warranty and may cause issues with your machine. 
Our Roborock OMO floor cleaner is designed to:  

• Protect Your Robot: The solution is gentle on your robot's delicate components, ensuring long-lasting performance.
• Enhance Cleaning Performance: It effectively removes dirt, grime, and stains, leaving your floors spotless.  
• Prevent Watermarks: The balanced formula minimises the risk of watermarks and streaks on your floors.
• Freshen Your Home: The pleasant scent leaves your home smelling clean and fresh.

By using Roborock OMO Floor Cleaner, you can maximise the cleaning capabilities of your robot mop and keep your floors looking their best.